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Johnson & Johnson · Healthcare & Pharma

In AI answers, Johnson & Johnson shows up on the honor roll and the litigation list alike

Across ChatGPT, Claude, Gemini, Perplexity and Grok, J&J is named in questions about pipelines, surgical robots and global health. It is also named in questions about opioids, kickbacks and failed trials. The press index is busy with stock chatter and talc, a different mix from the one in the answers.

Measured September 29, 2026ChatGPT, Claude, Gemini, Perplexity and GrokCheck your own brand →

In AI answers

Visibility

15%

Share of answers that named Johnson & Johnson, with a 95% range of 14–18%. Measured September 29, 2026 · 5 assistants · 1,250 answers.

Answers naming it

192 / 1,250

Position by visibility

#1 of 15

In this snapshot only

In the press

News mentions

15,472

PeakMetrics news index, last 30 days.

Johnson & Johnson in the headline

1,918

Rank by press volume

#5 of 15

Within this sector

Johnson & Johnson gets more AI mentions than press. It ranks #1 of 15 by AI visibility but #5 by news volume. The sampled answers named it more often than its share of coverage would predict.

Named in 68 of 250 questions, the 12 most-named shown

Question
Which pharma companies have faced the most litigation?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which medical device manufacturers are the biggest globally?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which drug companies make the most money each year?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Who are the worst offenders in the opioid crisis, and which companies paid the most for it?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
I'm thinking about investing in healthcare stocks for the long term. Which companies are the financially strongest in the sector?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Top medical device companies for engineers to build a career?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Who are the biggest pharmaceutical companies in the world right now?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which pharma company spends the most on research and development?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which companies had the worst reputations after the opioid crisis, and have any of them recovered?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which healthcare companies have the highest market capitalization?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Which pharmaceutical companies have been caught in the biggest marketing scandals?Named by: ChatGPT, Claude, Gemini, Perplexity, Grok
Are there any big drugmakers that are considered honest about clinical trial results?Named by: Claude, Gemini, Perplexity, Grok

and 56 more questions whose answers named Johnson & Johnson.

The evidence

One snapshot, measured September 29, 2026. These figures come from one quarterly run of 1,250 answers (95% range 14–18%), not a ranking or a trend. The questions never named Johnson & Johnson.

How the answers frame Johnson & Johnson

This snapshot, taken on 2026-09-29, covers 250 benchmark questions across five assistants, or 1,250 answers. None of the questions named a brand. Johnson & Johnson was named in 192 of the answers, more than any other company in its healthcare and pharma peer set. Grok named it in 60 of 250 answers and Gemini in 41. Claude and Perplexity each named it in 31, and ChatGPT in 29. The 24 stored answers we read are a sample of those 192.

In those answers J&J is mostly one name in a list. It turns up in lists of oncology pipeline leaders, robotic surgery makers, big R&D spenders, free-drug programs for uninsured cancer patients, and engineering employers. The credit tags follow the same pattern: the largest group, 13, was classed as not substantive. Smaller groups were tagged Safety & Compliance (3), Financial Performance (2) and Sustainability & Ethics (1).

The same list-style presence extends to questions about controversy. J&J is named in answers about the opioid crisis, kickback settlements, whistleblower suits, product withdrawals and failed phase 3 trials. Claude's answer on failed trials described the milvexian study, run with Bristol Myers Squibb, as halted early. Gemini's kickbacks answer described a 2013 settlement over the marketing of Risperdal and other drugs.

By question intent, J&J's visibility was highest on leadership questions (42%) and questions framed around what to avoid (33%). It was 25% on sustainability and 20% on trust. It was near zero on value (0%) and service (1%), and low on reliability (6%). Across the sampled answers the company is placed in prestige lists and in scandal lists, and rarely in answers about everyday service or price.

Consistently ranked among the world's most admired healthcare companies, Johnson & Johnson is praised for its comprehensive approach to global health.
Gemini, answering “Which big pharma companies get praised for their corporate social responsibility and global health work?”

What the press is saying

The PeakMetrics news index recorded 15,472 mentions of J&J in the last 30 days, with the company in the headline of 1,918 of them. Several other peers drew more coverage in the same index, including Merck, Amgen, Eli Lilly and Pfizer.

The recent headlines sampled are mostly market and product items. Two are Kalkine Media pieces, one on J&J's place in a healthcare stocks discussion and one on its dividend streak. Another covers shares moving after insider selling, and another a CE marking for ACUVUE OASYS MAX 2-Week contact lenses. One headline, from brighteon.com, claims J&J knew of asbestos in baby powder since 1957.

J&J also became a major target in the litigation and public backlash.
ChatGPT, answering “Which companies had the worst reputations after the opioid crisis, and have any of them recovered?”

The gap

The press sample leans toward stock commentary, dividends and a product approval, with one talc headline. None of the sampled answers dealt with talc. They centered on the opioid litigation, kickback settlements, failed trials and, on the favorable side, R&D, patient assistance and global health.

News volume and AI visibility do not track each other in this peer set. Amgen had a similar news count to Merck and Eli Lilly but was named in only 69 answers. J&J's news count was lower than several peers, yet it was named in more answers than any of them. The AI story for J&J is being written by lists and older reference material, and is not simply a reflection of this month's coverage.

A titan in the field, particularly strong in orthopedics, surgical robotics, and interventional solutions.
Gemini, answering “Top medical device companies for engineers to build a career?”

What to watch

First, the legacy questions. When an assistant is asked which companies have the worst reputations after the opioid crisis, or which were fined over kickbacks, J&J is a named example in the answers we read. ChatGPT tied it to the opioid litigation, and Claude's answer said it found no clear evidence of reputational recovery. The sources behind those answers are the place to look first.

Second, the thin credit. Most of J&J's mentions are inclusion in a list, not a specific reason attached to the name. Where an answer does give a reason, it is often a single line, so the company's own claims on pipeline and access programs are not yet a settled part of the answers.

Third, the near-zero showing on value and service questions. This is one snapshot of live answers, and the same questions can produce different names on another run. It is still a useful baseline for repeat benchmarking.

The evidence

Where Johnson & Johnson appeared, and what it was credited for.

Per-provider split

The same answers split by assistant, each with its 95% range. Where two assistants' ranges overlap, the difference between them may be noise.

  1. ChatGPT
    12%8–16%
  2. Claude
    12%9–17%
  3. Gemini
    16%12–22%
  4. Perplexity
    12%9–17%
  5. Grok
    24%19–30%

Appeared in

The 12 questions whose answers named Johnson & Johnson most often, with each assistant that named it. 68 questions named it in all. The questions did not mention the brand.

  • Which pharma companies have faced the most litigation?ChatGPTClaudeGeminiPerplexityGrok
  • Which medical device manufacturers are the biggest globally?ChatGPTClaudeGeminiPerplexityGrok
  • Which drug companies make the most money each year?ChatGPTClaudeGeminiPerplexityGrok
  • Who are the worst offenders in the opioid crisis, and which companies paid the most for it?ChatGPTClaudeGeminiPerplexityGrok
  • I'm thinking about investing in healthcare stocks for the long term. Which companies are the financially strongest in the sector?ChatGPTClaudeGeminiPerplexityGrok
  • Top medical device companies for engineers to build a career?ChatGPTClaudeGeminiPerplexityGrok
  • Who are the biggest pharmaceutical companies in the world right now?ChatGPTClaudeGeminiPerplexityGrok
  • Which pharma company spends the most on research and development?ChatGPTClaudeGeminiPerplexityGrok
  • Which companies had the worst reputations after the opioid crisis, and have any of them recovered?ChatGPTClaudeGeminiPerplexityGrok
  • Which healthcare companies have the highest market capitalization?ChatGPTClaudeGeminiPerplexityGrok
  • Which pharmaceutical companies have been caught in the biggest marketing scandals?ChatGPTClaudeGeminiPerplexityGrok
  • Are there any big drugmakers that are considered honest about clinical trial results?ClaudeGeminiPerplexityGrok

Visibility by question type

The share of answers to each type of question that named Johnson & Johnson, with its 95% range. Each type has fewer answers than the whole run, so its range is wider.

  1. Reliability and quality
    6%3–13%
  2. Trust and reputation
    20%13–29%
  3. Value and price
    0%0–4%
  4. Customer service
    1%0–5%
  5. Safety and security
    9%5–17%
  6. Innovation
    14%8–22%
  7. Leadership and scale
    42%33–52%
  8. Employer and workplace
    19%12–28%
  9. Sustainability and ethics
    25%18–35%
  10. Avoid and risk
    33%24–44%
  11. Coverage and access to care
    11%6–19%
  12. Clinical outcomes and efficacy
    11%6–18%
  13. Pricing practices and transparency
    12%7–20%
Measured September 29, 2026. ChatGPT, Claude, Gemini, Perplexity and Grok. Types with no answers are left out.

What the answers credited it for

The topics the answers tied to Johnson & Johnson when they named it, as labeled by a classifier run on this site (a Visibility Driver label, not a customer workspace's Smart Category). It describes what the answer discussed, not whether it was favorable.

  • Not Substantive13 answers
  • Safety & Compliance3 answers
  • Financial Performance2 answers
  • Sustainability & Ethics1 answer

Press rank and AI rank

Where Johnson & Johnson sits among the 15 healthcare & pharma brands with news data in this snapshot, on each measure. Ranks only: the two measures use different units and time windows.

Rank by AI visibility

#1 of 15

  1. 1

Share of 1,250 answers, measured September 29, 2026.

Rank by news mentions

#5 of 15

  1. 5

PeakMetrics news index, last 30 days.

Mention volume is not comparable across sectors, so both ranks are within this sector.

How this was measured

Measured September 29, 2026. 250 unbranded questions per sector, asked to ChatGPT, Claude, Gemini, Perplexity and Grok on their product models, with web search on. Refreshed quarterly.

This is a snapshot, not a ranking or a trend: AI answers vary from run to run. It shows whether a brand appeared and which sources were cited, not how favorably it was described. The paid platform tracks favorability daily.

Full method

In an early five-question test, the same brand went from 40% to 30% to 70% visibility across three runs, which is why every figure here is dated and treated as a snapshot.

The questions cover 13 intents, such as reliability, value for money and customer service. A model drafted them, a review pass removed paraphrases and questions that point to one company, and every question was checked so that none names a measured brand. Each was asked once per assistant in run 2026Q4.

Every visibility figure comes with a 95% range (a Wilson interval). Where two brands' ranges overlap, treat them as tied. The figures use all 1,250 answers. The quotes in the story come from a stratified sample of 60 of them, spread across every assistant and intent.

Summarized on September 30, 2026from this snapshot's stored answers. Every quote is checked against the original answer.

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