The claim
The video shows a customer finding stones inside the parcel instead of the mobile phone they ordered from an e-commerce website
Original review summary
The video was scripted, not footage of a real delivery incident. FACTLY says it was posted by Social Message on 01 January 2025, whose page describes its videos as scripted and made for awareness or entertainment.[S1]
Research date:
Sources and attribution
- [S1] FACTLY original review
Original review · Retrieved October 16, 2026