The claim
From 01 December 2024, OTP (One-Time Password) messages may face delays due to new TRAI regulations on bulk SMS.
Original review summary
The review reports that TRAI clarified its traceability rules would not delay OTP delivery. TRAI said the rules require message traceability, while access providers would continue delivering messages without interruption.[S1]
Additional context
TRAI issued its clarification on 28 November 2024, ahead of the rules’ 1 December 2024 effective date. [S1]
Research date:
Sources and attribution
- [S1] FACTLY original review
Original review · Retrieved October 16, 2026