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CVS Pharmacy is facing a range of operational and legal challenges. In recent news, CVS has been linked to generic drug recalls, a lawsuit over using AI 'lie detectors', and a burglary in one of its stores. Additionally, recent health alerts have raised public concerns. These incidents highlight both external threats and internal vulnerabilities CVS must manage to protect and sustain its reputation.
Generic Drug Recalls CVS has the highest number of generic drug recalls in the U.S., raising concerns about product safety and quality control.
AI 'Lie Detector' Lawsuit Settlement CVS settled a lawsuit that alleged improper use of AI technology in employment interviews, which could have legal and ethical implications.
Store Burglary A CVS store in Palmetto was targeted by burglars, showing vulnerabilities in store security.
Health Alerts Recent health alerts, such as potential measles exposures, could affect public trust and CVS's role in healthcare delivery.
FT Report on PBMs The FTC's report on Pharmacy Benefit Managers (PBMs) may impact CVS's business strategies and regulatory landscape.
PeakMetrics can assist CVS Pharmacy in detecting emerging reputation issues through real-time narrative intelligence. By deciphering the underlying causes and potential impacts, CVS can proactively manage and mitigate risks, preserving its reputation and improving operational resilience.