Frontier Airlines
airlines aviation
Last News Story
7 hours ago
Articles (last week)
344
Frontier Airlines is facing significant challenges, including legal disputes, investigations, and operational setbacks. Multiple incidents reported in the news highlight these issues, from passenger lawsuits due to poor conditions on flights to aircraft collisions and alleged misconduct by employees. These problems contribute to a growing negative perception of Frontier, potentially impacting customer trust and the airline's reputation in a competitive industry.
- Legal disputes with passengers
Passengers are suing Frontier Airlines for allegedly being kept on a smoke-filled plane, which raises safety and customer service concerns. - Aircraft collision at Boston Logan
A collision between American Airlines and Frontier Airlines planes at Boston Logan Airport highlights operational challenges and safety oversight issues. - Employee misconduct investigation
Frontier Airlines is under investigation following allegations that employees attempted to extort a customer, suggesting possible internal control weaknesses. - Expansion amidst market changes
Despite challenges, Frontier announced 16 new routes, capitalizing on market shifts like Spirit Airlines' bankruptcy, highlighting a strategic growth initiative. - Customer service and cancellation issues
The need for improved service is underscored by articles focusing on ticket cancellation processes, pointing to potential customer dissatisfaction.
PeakMetrics' Narrative Intelligence platform can assist Frontier Airlines in monitoring emerging narratives around these incidents to proactively address reputation risks. By employing the Detect, Decipher, Defend Framework, Frontier can effectively manage its public image, ensuring transparency and rebuilding trust with stakeholders.
Summary updated: 3 days agoLearn about PeakMetrics
Measure and manage your brand's narrative.
Form is loading. If it does not load, click here to fill it out